Stuff on Zendesk
- Getting Started: Insights to Explore
- Explore: Last Refresh Timestamp
- Macros: Giving different responses based on ticket content
- Backlog Average Metrics
- Multi Select Fields: Listing Tags and Values in a Macro
- Restricting Satisfaction Surveys by Date
- Zendesk Subscription Manager
- Reducing Satisfaction Surveys
- Pharmacy Service Request Forms
- CC Customer on All Organisation Requests
- Hiding an Agent's Identity
- Customising the New Request Description Text
- Creating Tickets from Wufoo Forms
- Creating a ticket workflow from Wufoo
- Showing Last Ticket Update Time in Insights
- Monitoring SLAs: Notes for Erin
- Views: Best Practice
- Add Images to the Humble Squid Template
- Allow Customers to Opt Out of Satisfaction Questionaires
- Embedding Images to Ticket Comments