Customising the New Request Description Text

When a customer submits a new request, the description box can include some text to guide the user. Set this under Admin>Manage>Ticket Fields

To present the submit a request form to the customer:

To make this text more prominent, create custom CSS in your Help Centre.

Edit your Help Centre theme for the CSS that defines 'form-field.text.required.request_description p'.

To give the effect:

Alternatively, add the following code at the end of the CSS.

This provides a revised format on the New Request page.