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Agent Notification App Branding Multiple Business Hours per day email dashboards from GoodData New Email Template Editor Users can belong to multiple organisations Customer satisfaction dashboard Revised Agent Search Interface SLA Policies Two Factor Authentication for Agents Fewer eMail Suspensions, Zendesk to Zendesk Communications Enchanced Sign in Page New Community for Help Centre GMail Go-to-Actions Manage Scheduled Dashboards in GoodData New Pricing Plans and Add Ons Enhanced Help Center theming framework Attachment rejection notification Multiple Schedules for International Business Hours Encryption and Security Enhancements Enhancing Insights - new data model changes that make reporting simpler SLA Reporting Available on Insights Holiday Conditions and Placeholders in Business Rules Zendesk to Zendesk Communication open New OAuth Scopes and Permissions Rich Text Editor for Agents Web Widget Custom Text Options Zendesk Voice - Deletion of call and voicemail recordings Signed in end users can CC tickets in Help Centre Advanced Voice Google reCAPTCHA