Hiding An Agent's Identity

Administrators should follow a few steps to hide agent identities from customers.

• Disable personal email replies
• Remove photo from email template
• Remove personal agent signatures
• Use Agent Alias (Enterprise only)
• Update request page template photo
• Remove assignee names 

Disable personal email replies

Under Admin>Channels>Email>Personalised Email Replies, deactivate the option.

The effect is to change the header in support addresses.

With personalised email replies checked:

     fdfdf