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Speedy Sam

• 12 June 2015 11:44

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  Speedy Sam

  • 12 June 2015 11:44

  Georgina

  If you have access to GoodData reporting, you can create a custom report to list all tickets with private comments.

  * Under WHAT select # Private Comments
  * Under HOW select Ticket ID

  This should list all tickets that have at least one private comment. You can add additional filters for a date range or ticket status to narrow your results as required.

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